We have a large presence on Facebook and several links available to help you.
We have a support group where you can ask general questions and get help from other customers and our team - Facebook Support Group
We have a business page where you can see official announcements and leave us awesome reviews - Facebook Business Page
And we do offer Facebook Messenger for simple questions, it is USUALLY available from 9am to 3pm eastern time Monday through Friday (excluding holidays). Do note this is NOT OFFICIAL SUPPORT and if you have an issue with an order you should please reply to your order confirmation email as explained on the bottom of your packing slip. - Facebook Messenger