Have an issue with an order?
If you have an issue with an order you have placed with us and are missing item(s) or have any damage to your item(s) you must contact us via E-MAIL ONLY by replying directly to your order confirmation email within 5 business days of your order being marked delivered by the shipping carrier or 10 business days from us sending it (whichever is later). After this amount of time your order will be considered to have been received complete. We are going to need photo documentation, so please do not throw out ANY packaging or shipping materials until after we have helped you resolve the issue with your order. Failure to keep the materials or provide photos will requested will limit the ways we are able to correct the issue and could possibly make it so we are unable to do so.